AI receptionist
Stop Losing Work to Missed Calls
When you are on a ladder, under a sink or driving between jobs, the phone still rings. An AI receptionist answers, captures the details and makes sure the enquiry reaches you.
The problem
Missed calls are the most expensive leak in a local service business
- Most callers who reach voicemail phone the next company instead
- Evening and weekend calls go unanswered entirely
- Details get lost when messages are scribbled between jobs
- Hiring full-time reception is not viable for small teams
Core capabilities
- Answers inbound calls around the clock
- Captures name, number, service needed and location
- Answers common questions about services and coverage
- Sends the enquiry to you by text, email or CRM
- Escalates urgent calls according to your rules
How it works
Set up around how your business already runs
- 1
Define the script
We agree what it should say, ask and never promise.
- 2
Connect the number
It answers overflow, after-hours or all calls, your choice.
- 3
Route the enquiry
Details land where your team already looks.
- 4
Review and refine
We adjust wording and rules based on real calls.
Best-fit businesses
- Trades and home services with field crews
- Emergency services taking after-hours calls
- Small teams without dedicated reception
Example use cases
- Overflow when your line is busy
- After-hours and weekend coverage
- Holiday and vacation cover
- First-line qualification before a callback
Integration requirements
- A phone number that can forward calls
- An email address, phone number or CRM to receive enquiries
- Agreed answers for pricing and availability questions
- Setup and monthly costs are confirmed in your written quote
Next step
Talk it through before you commit to anything
We will tell you honestly whether this tool fits your business, and what it would need to work well.
Request a consultation
Tell us how your enquiries arrive today and we will suggest the practical option.
FAQ
Frequently asked questions
Will callers know it is not a person?+
We recommend being straightforward about it. Most callers care about being heard and getting a callback quickly.
Can it quote prices?+
Only if you want it to, and only from figures you supply. By default it collects details and leaves quoting to you.
What happens with an emergency call?+
You set escalation rules, such as an immediate text or transfer to an on-call number.
Does this replace my Smart Website?+
No. It is an optional add-on. The website remains the main place customers research and contact you.
Want a website that puts these tools to work?
Start with a Smart Website, then add the tools that fit your business.
No obligation. We review your business, explain your options, and give you a clear price before any work begins.
Adds AI call answering and Google Business Profile management
Smart Website + AI Receptionist (Front Desk)
Everything in the Care Plan, plus an AI receptionist answering your calls and your Google Business Profile actively managed.
Standard
$249
per month
AI call answering during business hours with your profile optimised.
- All Growth plan features
- AI receptionist during business hours
- Call transcripts and missed-call text-back
- Google Business Profile optimization
- Monthly report
Premium
$499
per month
Round-the-clock answering, review automation and leads routed to your CRM.
- All Standard plan features
- AI receptionist 24/7
- Review monitoring and response automation
- Lead routing to CRM or SMS
- Weekly reporting and a dedicated contact
- Free builds are included with monthly plans — cancel anytime.
- Care Plan and Front Desk tiers can be combined.
- Smart Growth SEO can bundle into any Care Plan.
Comparison chart
Care Plan and Front Desk compared
Every monthly plan includes the website build, hosting and maintenance. The difference is reach, reporting and how calls are answered.
| Feature | Starter$159/mo | Growth$189/moMost Popular | Pro$299/mo | Front Desk Standard$249/mo | Front Desk Premium$499/moBest Value |
|---|---|---|---|---|---|
| Free website build | Up to 12 pages | ||||
| Hosting and SSL | |||||
| Maintenance | Monthly | Monthly | Monthly + tune-up | Monthly | Monthly |
| SEO | Setup | Setup + quarterly tune-up | Setup + tune-up | Setup + quarterly tune-up | Setup + quarterly tune-up |
| Social media posting | 2x/week, 1 platform | 4x/week, 2 platforms | Daily, 3 platforms | 4x/week, 2 platforms | 4x/week, 2 platforms |
| AI receptionist | Business hours | 24/7 | |||
| Call transcripts and missed-call text-back | |||||
| Google Business Profile management | |||||
| Review monitoring and response automation | |||||
| Lead routing to CRM or SMS | |||||
| Reporting | Quarterly | Monthly | Monthly | Weekly | |
| Support | 2 business days | Next business day | Same day | Next business day | Same day + dedicated contact |
Scroll sideways to compare every plan.